Privacy Policy
Last updated: April 2025 | Lairsea Travel & Tours Limited
In plain English: We only collect information you give us to process your booking or enquiry. We do not sell your data. We use it solely to provide you with travel services. You can ask us to delete your data at any time.
1. Who We Are
Lairsea Travel & Tours Limited ("Lairsea", "we", "us", "our") is a travel agency registered and operating in Kenya, with offices at View Park Towers, 18th Floor, Utalii Lane, Nairobi, Kenya.
We are the data controller for personal information collected through this website and our services. If you have any questions about how we handle your data, contact us at info@lairseatravel.co.ke.
2. Information We Collect
We collect personal information in the following ways:
- Booking and Enquiry Forms: Name, email address, phone number, travel dates, number of passengers, special requirements, passport details (where required for bookings), and payment information.
- Contact and Communication: When you email us, call us, or message us via WhatsApp, we retain the content of those communications.
- Website Usage: We may collect anonymised data about how you use our website (pages visited, time spent, browser type) to improve our services. This data cannot be used to identify you personally.
- Cookies: We use essential cookies to ensure our website functions correctly. See Section 6 for more details.
We do not collect sensitive personal data (such as health information, race, religion, or political views) unless it is strictly necessary to arrange specific travel requirements (e.g., wheelchair assistance or dietary needs for religious reasons), and only with your explicit consent.
3. How We Use Your Information
We use your personal information to:
- Process and confirm your travel bookings, hotel reservations, and visa applications
- Provide you with travel itineraries, tickets, and related travel documents
- Communicate with you about your booking, including changes and updates
- Process your enquiries and respond to your requests
- Send booking confirmations and receipts
- Notify you of relevant travel information (visa requirements, flight changes, etc.)
- Comply with legal obligations, including airline and immigration reporting requirements
- Improve our services and website based on aggregated, anonymised data
We will only send you marketing communications (such as newsletters or special offers) if you have explicitly opted in to receive them. You may unsubscribe at any time.
4. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contract Performance: Processing is necessary to fulfil the travel booking or service you have requested.
- Legal Obligation: We may be required to share certain data with airlines, embassies, immigration authorities, or other regulatory bodies as required by law.
- Legitimate Interests: We may process data for the legitimate interests of running our business, improving our services, and communicating with clients — provided this does not override your rights.
- Consent: Where we ask for your consent (e.g., for marketing communications or non-essential cookies), you may withdraw that consent at any time.
5. Who We Share Your Information With
We share your personal information only as necessary to deliver your travel services. This may include:
- Airlines and transport providers — to issue tickets and make seat reservations
- Hotels and lodges (including Sopa Lodges and Soroi Lodges) — to confirm accommodation bookings
- Embassies and consulates — for visa application submissions on your behalf
- Tour operators and ground handlers — to coordinate safari and tour activities
- Payment processors — to securely process your payments
- Government and regulatory authorities — where required by law
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
6. Cookies & Tracking
Our website uses cookies — small text files stored on your device — to ensure it functions correctly and to remember your preferences.
- Essential Cookies: Required for the website to operate (e.g., remembering your cookie consent preference). These cannot be disabled.
- Functional Cookies: Remember choices you have made (e.g., language preference). These are only set with your consent.
- Analytics Cookies: Help us understand how visitors use our site using anonymised, aggregated data. Only set with your consent.
You may withdraw your cookie consent at any time by clearing your browser cookies. Withdrawing consent may affect some website functionality.
7. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this policy:
- Booking records are retained for a minimum of 7 years to comply with Kenyan tax and accounting regulations.
- Enquiry and communication records are retained for up to 3 years.
- Marketing preferences are retained until you withdraw consent or request deletion.
After the relevant retention period, data is securely deleted or anonymised.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to our legal obligations.
- Right to Restriction: Request that we limit how we use your data in certain circumstances.
- Right to Data Portability: Request your data in a structured, machine-readable format.
- Right to Object: Object to processing based on legitimate interests or for direct marketing.
- Right to Withdraw Consent: Where processing is based on consent, withdraw that consent at any time.
To exercise any of these rights, contact us at info@lairseatravel.co.ke. We will respond within 30 days. We may need to verify your identity before processing your request.
9. Data Security
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or misuse. These include:
- Encrypted data transmission (HTTPS) on our website
- Restricted access to personal data within our organisation
- Regular review of our data handling practices
- Secure disposal of data when no longer required
While we take all reasonable precautions, no data transmission over the internet can be guaranteed to be completely secure. If you believe your data has been compromised, please contact us immediately.
10. International Data Transfers
As a travel agency, processing your bookings may require transferring your personal data to airlines, hotels, visa authorities, and tour operators in countries outside Kenya, including destinations in Europe, the Middle East, Asia, and other regions. We take steps to ensure that any international transfer of your data is handled with appropriate safeguards consistent with applicable data protection laws.
11. Children's Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect personal data from children without the consent of a parent or legal guardian. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page indicates when it was last revised. Where changes are significant, we will notify existing clients by email. We encourage you to review this page periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us: